The e-Mitra Portal is an online service delivery platform launched by the Government of Rajasthan in collaboration with the Department of Information Technology & Communication (DoIT&C). It acts as a digital bridge between the government and the public, enabling citizens to avail essential services from the comfort of their homes or nearby e-Mitra centers located across the state.
Launched in 2004, e-Mitra has grown into one of the largest e-Governance networks in the country. It operates through thousands of Common Service Centers (CSCs) and kiosks spread across urban and rural areas, ensuring that digital services are accessible to everyone – even in remote villages.
Rajasthan eMitra Portal Overview
| Feature | Details |
|---|---|
| Name of Portal | e-Mitra Rajasthan Portal |
| Launched By | Government of Rajasthan |
| Implemented By | Department of IT & Communication (DoIT&C) |
| Launch Year | 2004 |
| Mode of Access | Online & Offline (Kiosks/CSCs) |
| Languages Supported | Hindi, English |
| Login Requirement | SSO ID & Password |
| Official Website | https://emitra.rajasthan.gov.in/ |
Popular Services Available on eMitra
- Electricity bill Payment (JVVNL, AVVNL, JDVVNL, BKESL, BESL, KEDL, Tata Power)
- Water Bill (PHED)
- Landline and Mobile Recharge (Postpaid)
- DTH and Mobile Recharge (Prepaid)
How to Use eMitra Online Portal?
You can avail services on the e-Mitra portal in two ways:
1. Through Online Self-Service
Anyone with an internet connection can use the portal directly:
- Visit the official website: https://emitra.rajasthan.gov.in/
- Log in using your SSO ID and password
- Select the service you want and follow the on-screen instructions
- Pay online (if applicable)
- Download receipts or certificates instantly
2. Visit the Nearest e-Mitra Center
If you’re not comfortable using the portal yourself:
- Visit your nearby e-Mitra kiosk or Common Service Center (CSC)
- Trained operators will help you complete the application
- Pay service fees and collect your receipt
eMitra Helpline and Support
Facing issues or need help with your application? Contact the e-Mitra support team:
📞 Toll-Free Helpline: +91-141-2922241 & +91-141-2922238
📧 Email Support: helpdesk.emitra@rajasthan.gov.in
FAQ’s
How can I access E-Mitra services online?
You can access E-Mitra services online by visiting the official website emitra.rajasthan.gov.in or by logging in through your SSO ID at sso.rajasthan.gov.in.
Is it mandatory to create an SSO ID to use E-Mitra services?
Yes, to access E-Mitra services online, you must have a valid SSO ID (Single Sign-On ID). It acts as your digital identity for all online government services in Rajasthan.
Can I visit a physical E-Mitra kiosk if I don’t know how to use the online portal?
Yes. If you’re not comfortable using the portal yourself, you can visit your nearest E-Mitra kiosk. The staff will help you apply for services, pay bills, or download certificates for a nominal fee.
How do I register on the E-Mitra portal?
There’s no separate registration for E-Mitra. Simply create an SSO ID at sso.rajasthan.gov.in, and you can access E-Mitra services from the dashboard.
Is there a mobile app for using E-Mitra services?
Yes. You can download the E-Mitra app from the Google Play Store to access most services from your mobile phone.
Are services on the E-Mitra portal free?
Some basic services are free, but others may have nominal charges or service fees, especially if availed through E-Mitra kiosks.